Return Policy

All sales are final on Muuttomyynti except for the cases where the seller is a company. The buyer only has the right of withdrawal in distance selling, under the Consumer Protection Act (1978/38), in cases where the items are purchased from companies.

The buyer must submit a return request within 14 days of delivery. All return costs are the buyer’s responsibility. The item must be returned immediately after cancellation in its original condition. A damaged item will not be accepted for return if it cannot be established that the item was damaged during the first delivery. After the seller has received the returned item, we will make a refund within 14 days into the bank account or payment card used at the time of purchase.

Please note that, unfortunately, items purchased from private sellers don’t have a right of return. However, buyers may request to return or partial refund if the item was misrepresented in the listing i.e. the listing description doesn't match the item received.

If your item arrives and it doesn't match the listing in condition, brand, size, or authenticity, just let us know. You qualify for a full refund.

Please file a dispute/return request within 24 hours after your item is delivered with evidence of the discrepancies.

You'll need to file the dispute request within 24 hours of delivery

We cannot hold sellers accountable for any discrepancies to the item if you try to request a dispute after the 24-hour window expires. Once a dispute request is submitted, we hold the while we investigate the request. If a dispute request is not submitted within the 24 hours post-delivery timeframe the seller's sale proceeds are sent to them.

Here is how to file a dispute/return request:

Login to your account and navigate to "Purchases" then click on “Manage Order". You should see a button "Submit a return", click on it and fill out the necessary information. Even if you're not looking to return the item but interested in a partial refund, please fill out the form. The button will only be accessible within 24 hours of delivery (14 days if the seller is a company), after that point it's automatically deactivated by our system.

How long does it take to finalize the dispute request?

Our team will review all evidence from the delivery team, seller, and buyer to reach a conclusion that’s fair to all parties. It typically takes seven to ten business days to finalize the dispute request.

In the case of a self-pickup, the buyer must inspect items carefully at the pickup location. If a buyer notices any discrepancies with the item, they should not take the item with them. Otherwise, our return policy and money-back guarantee will not apply.