Money Back Guarantee

If you’re not happy with your purchase, We’ll work with you to resolve your issue

We’ll issue a refund for items that fall under these categories

  • Check WRONG ITEM
  • Check MISSING ITEM
  • Check ITEM DOESN'T MATCH LISTING

1

Send a dispute request

After delivery, buyers have 24 hours to submit a dispute request for returns or partial refunds. Payments are automatically sent to sellers after 24 hours, and we can no longer hold them responsible for any discrepancies. To halt payment and give Muuttomyynti appropriate time to investigate, you must submit this request within 24 hours.

Hands on resolution

Our staff is 100% human and we’re here to help. We’re available by phone and email to help talk through any concerns or issues

No-cost resale

If you decide you don't like an item you've received even though it's the right piece, we'll help you to resell it through Muuttomyynti—and we'll waive our sellers' fees to help you earn back your expenses. If you’re not happy, we’re not happy. Just list within 30 days of receiving the item and let us know when it sells. We’ll refund your seller fees.

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Why are sales final?

Once you pay the order, the seller removes their item from the market. That means they lose the ability to sell it to anyone else. Missing the opportunity to sell an item can be very problematic for a seller, as they are often in a time crunch before a big move. Before selecting an item it's important to be confident in your purchase.

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